1. Home
2. To customers
3. FAQ

Frequently asked questions about car rental in Ulyanovsk

• How are cars insured?

  All our cars are insured under CASCO and OSAGO.

• Can I return the car at night?

  Of course, you can return the car at a convenient time for you. During working hours, this can be done in our office free of charge. You can also invite a specialist to pick up a vehicle anywhere in the city - the cost is from 750 rubles.
  During non-working hours from 19:00 to 9:00, the cost of receiving a car in our office is from 750 rubles, the departure of a specialist is from 1250 rubles. The cost depends on the distance.

• Are there age and driving experience restrictions?

  The advantage of our company is that we issue cars without driving experience. At the discretion of the security service, "young" drivers may be increased the amount of the security deposit.

• Is there a mileage limit per day?

  The mileage limit per day is 300 km. Premium segment - 150 km per day. If you have exceeded the daily limit, then each subsequent kilometer is charged at 10 rubles/km, the premium segment at 15 rubles/km.
  The mileage is summed up, depending on the number of rental days. For example: when renting for 2 days, the total mileage will be 600 km. for the first day you can drive 100 km., for the second - 500 km.

• How much fuel is in the rented car, and how to calculate it when returning the car?

  When issuing a car, the remaining mileage to refueling is recorded, indicated in the on-board computer. When returning a car with a fuel level lower than at the time of issue, the client undertakes to reimburse the distributor for the missing part of the fuel at the gas station prices valid at the time of car delivery (55 rubles as of 27.01.23). In other cases, fuel and lubricants are not recalculated.

• What should I do if I got into an accident with a rented car?

  First of all, call the call center at tel. 8-800-500-00-18, 8-903-360-00-80. Our specialist will consult you by phone and, if necessary, will go to the place of the accident.
  In any case, almost all cars are insured under CASCO and OSAGO, and you are protected from large financial losses, with due observance of the insurance rules and registration of an insured event.

• What are the requirements for returning a car?

  We wash the cars immediately before renting and give them in a clean condition, we also ask you to return it in a clean condition.
  If, upon returning the car, the dirty condition makes it difficult to inspect it, then it is carried out only after washing the car.
  Washing should be complete: body + interior. For your convenience, next to the office of our company there is a car wash, the services of which you can pay in accordance with the tariffs depending on the class of the car. And we will take care of everything ourselves.
  If you decide to wash the car yourself before returning, then you need to take into account that we will withhold 300 rubles for a maintenance wash before issuing it to another client (body, floor mats).

• Can you deliver the car to the address?

  Of course, we can deliver the car at any place and time convenient for you. The cost of car delivery depends on the time of day, distance from the office and is calculated individually. Basic tariff - from 500 rubles. during working hours from 9:00 to 21:00.

• Can we return a car in any city where your company is located?

  Yes, you can return the car in any city. An important point - if the car is not needed for rental in a given city and we have to drive it back, then the cost of the drive is paid by the client. In any case, all conditions are discussed individually.

• Is there a deposit for the car?

  Yes, there is a deposit:
  -it depends on the class of the car
  -from 10,000 to 50,000 rubles.

• What documents are needed to rent a car?

  Two documents are enough: a passport and a driver's license.
  For foreign citizens:
  -Passport
  -Migration card
  -Visa (entry visa);
  Or a notarized translation of documents (passport, driver's license).

• What is a security deposit and a car deposit?

  The deposit is the amount of money that the client deposits for the duration of the rental, depending on the class of the car.
  
  The deposit is an amount of 3,000 rubles, which is withheld from the deposit for 30 working days (to pay possible fines).
  
  In the case of a trouble-free ride, the deposit is fully refunded in 2 stages: the bulk of the funds are refunded WITHIN TWO BUSINESS DAYS after the vehicle is delivered, and the amount of 3,000 rubles is refunded 30 days after the end of the lease.

• How to pay the fine?

  You compensate the rental company for the costs of paying the fines you received during the rental of the car. If you have violated the rules of the road and a fine has come, we will provide all the data with a photo, the date of the violation. At the same time, in addition to paying the amount of the fine, the Lessee reimburses the Renter indirectly

• Can I put another driver behind the wheel?

  Yes, but you need to inform us in advance in order to make the appropriate changes to the contract, this can be done remotely. The service is FREE for our customers! Without entering data about the new driver into the lease agreement, the transfer of the steering wheel to such is PROHIBITED!

• Can I return the car earlier?

  Yes, you can. The conditions are as follows:
  -when renting a car for a day or two, the recalculation of the tariff and the return of the rental payment is not made;
  -when renting a car for a period of three or more days, we hold the lease for one day following the date of the request for early return of the car, we return the rest of the money for the rental to the details you specified at the time of returning the car.
  Please: if you intend to return the car in advance, please inform us in advance.